Terms and conditions

TUTU STUDIO BOREALIS AVOIN YHTIÖ 2808479-5 FINLAND
When placing an order, you must understand and agree with our terms and conditions. If you don’t understand something or
have any questions about the terms and conditions, please contact us immediately: tutustudioborealis@gmail.com
Last updated: the 21Sh of May 2026

TERMS AND CONDITIONS

PROCESSING TIME:
The processing time of the ready-to-wear or in-stock items is 1-3 business days unless stated otherwise. The
processing time for made to order products depends on our availability and the timeline of the production and the
shipment is provided for the customer prior ordering.
SHIPPING:
The items are shipped worldwide from Finland. The shipping providers are DHL (outside Europe), GLS (inside
Europe) and Posti (domestic). The shipping time is approximately 2-5 business days to the EU and 2-6 business
days to everywhere else. Customs handling time is not included in the shipping time. Shipping includes a tracking
number. The shipping is paid by the customer. The shipping charge depends on the shipping address and the
size/weight of the parcel.

RETURNS ANDCANCELLATION POLICY:

Cancellations for custom orders are not possible. The ready-to-wear or in-stock item orders can be cancelled
within 24 hours from placing the order, unless the order is already shipped.
Don’t return anything without contacting us first. Only ready-to-wear or in-stock products are eligible for returns.
Exchanges, changes or alterations are not possible. The product can be returned if the customer contacts us
about the return within three (3) days from receiving the product to this email address:
tutustudioborealis@gmail.com. The product must be returned within fourteen (14) days from receiving the
product.
Custom products are final and are not eligible for returns, exchanges, changes or alterations. However, returns
within 14 (fourteen) days from receiving the order are possible if the custom item(s) do not fit at all (photography
proof required, case-by-case consideration). (The product is a custom product if it is based on the customer’s
own measurements/wishes or is made to order.)
The condition of a returned item must be new and clean with all original tags attached. All refunds are for the
merchandise price only (excluding shipping, handling and potential customs fees or additional taxes). The
shipping cost will be compensated with a free shipping voucher, which can be used once for the customer’s next
order within six (6) months.
The customer pays the returning costs. The return instructions and the arrangement of the return shipment are
provided by the seller. If the customer decides to use a different shipping provider than offered, the customer is
responsible for the loss of the parcel or any damage caused to the product during transport.

TAXES ANDCUSTOMS:

Prices do not include taxes for orders outside the EU. The potential taxes and customs handling fees or any
additional fees are paid by the customer.

DEPOSIT PAYMENT (CUSTOMIZATION / RESERVATION SERVICE FEE)

Deposit Requirement
The deposit is a customization / reservation fee and it is a non-refundable payment required to secure the
reservation of your custom-made costume order and cover the initial consultation, design process, and
material planning. This amount is separate from the total costume price and will not be deducted from the
price of the costume. It compensates for the time and resources dedicated to personalizing your order. Deposit
is due before any production work begins. This deposit includes VAT of 25,5%, applicable within the EU. For
clients outside the EU, VAT may not be applicable, and the deposit will be adjusted accordingly.

Refund Policy;
The deposit is non-refundable under normal circumstances. However, in exceptional situations, a partial or full
refund may be considered on a case-by-case basis, depending on the specific situation.
Non-Payment of Deposit
If the deposit is not paid within 7 days, your order may be canceled, and the production slot may be given to
another client.

DESIGN AND MATERIAL CHANGES
All design and material choices must be finalized by the end of the sketching and planning phase, or no later than one
month before the planned production phase unless agreed otherwise. Once the materials are decided and sourced or
the costume production has started, no changes to the design or materials will be accepted, unless agreed otherwise
with the designer. Any requests for changes after production begins may incur additional fees and could result
in delays, subject to the designer’s availability.
Clients are encouraged to communicate all preferences and requirements during the initial stages to ensure the final
product meets their expectations.
Please note that while the final design will stay true to the agreed-upon concept, minor adjustments may be made
during production to ensure the best fit and overall quality and appearance of the final piece